Last Updated: August 31, 2026
Effective Date: August 31, 2026

At Alkonect, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Alkonect Ltd ("Alkonect", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you access or use our website, mobile applications, marketplace, seller services, payment services, customer support services, and other related services (collectively, the "Platform").

Alkonect operates and conducts business across Nigeria and South Korea and may process personal information in accordance with applicable data-protection and privacy laws.

By using Alkonect, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Alkonect is a multivendor e-commerce marketplace that connects Buyers and Sellers and facilitates the purchase and sale of Products through our Platform.

Alkonect Ltd
Operating jurisdictions: Nigeria and South Korea
Email: support@alkonect.com

Where different Alkonect entities are responsible for processing personal information in different jurisdictions, the applicable entity may depend on your location, the service you use, and the nature of your transaction.

2. INFORMATION WE COLLECT

We may collect different categories of personal information depending on how you interact with Alkonect.

2.1 Information You Provide Directly

When you create an account, place an Order, register as a Seller, contact us, or use certain Platform features, we may collect:

• full name;
• username;
• email address;
• telephone number;
• billing information;
• shipping and delivery address;
• business name and business information;
• Seller registration information;
• account credentials;
• profile information;
• transaction information;
• customer-service communications;
• reviews, ratings, comments, photographs, and other Content;
• information you provide when submitting a complaint or dispute; and
• other information you voluntarily provide.

You should only provide personal information that is accurate and that you are authorised to provide.

3. PAYMENT INFORMATION

When you make a purchase or receive payment as a Seller, payment-related information may be processed.

Depending on the payment method, this may include:

• transaction amount;
• payment status;
• payment method;
• transaction reference;
• billing information;
• limited payment-card information;
• bank or payout information;
• mobile-payment information; and
• fraud-prevention information.

Where payments are processed through third-party payment providers, those providers may independently process payment information under their own privacy policies and applicable laws.

Alkonect does not intend to store complete payment-card information where it is processed directly by an authorised third-party payment processor.

4. SELLER INFORMATION

If you register or operate as a Seller on Alkonect, we may collect additional information necessary to verify and manage your Seller account.

This may include:

• legal name;
• business name;
• business registration information;
• business address;
• contact details;
• tax information;
• payment and payout information;
• identity-verification information;
• licences, permits, or certificates where required;
• information about Products you sell;
• transaction and fulfilment information;
• customer complaints relating to your Products; and
• information necessary for fraud prevention, compliance, and regulatory requirements.

We may verify Seller information directly or through authorised third-party service providers.

5. INFORMATION COLLECTED AUTOMATICALLY

When you use the Platform, we may automatically collect certain technical and usage information, including:

• IP address;
• device type;
• browser type;
• operating system;
• language and regional settings;
• approximate location derived from technical information;
• pages visited;
• Products viewed;
• searches performed;
• referring websites;
• date and time of access;
• interaction with Platform features;
• crash reports;
• device identifiers; and
• other technical information reasonably necessary to operate and secure the Platform.

We may combine this information with information you provide directly.

6. COOKIES AND SIMILAR TECHNOLOGIES

Alkonect may use cookies, pixels, SDKs, local storage, and similar technologies.

These technologies may help us:

• keep you signed in;
• remember preferences;
• maintain shopping carts;
• understand how users interact with the Platform;
• improve performance;
• personalise certain features;
• detect fraud and security threats;
• measure advertising performance; and
• provide relevant marketing where legally permitted.

Some cookies may be essential for Platform functionality, while others may be optional.

Where required by applicable law, we will obtain appropriate consent before placing or using non-essential cookies or similar technologies.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Platform functionality.

7. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing our services

• creating and managing accounts;
• processing Orders;
• facilitating payments;
• facilitating deliveries;
• connecting Buyers with Sellers;
• processing returns and refunds;
• providing customer support;
• managing Seller accounts; and
• operating marketplace features.

Security and fraud prevention

• detecting fraudulent transactions;
• preventing account abuse;
• verifying identities;
• investigating suspicious activity;
• protecting users and Sellers;
• protecting our systems; and
• enforcing our Terms and Conditions.

Improving Alkonect

• analysing Platform usage;
• improving search and recommendations;
• developing new features;
• troubleshooting technical problems;
• conducting research and analytics; and
• improving user experience.

Communications

We may use your contact information to:

• send Order confirmations;
• provide delivery updates;
• communicate about account activity;
• respond to support requests;
• send important service announcements;
• notify you about changes to our policies; and
• provide other transactional communications.

Marketing

Where permitted by applicable law and, where required, with your consent, we may send:

• promotional emails;
• special offers;
• product recommendations;
• marketplace announcements;
• newsletters; and
• other marketing communications.

You may unsubscribe from promotional communications at any time.

Transactional and legally required communications may continue even after you unsubscribe from marketing communications.

8. LEGAL BASES FOR PROCESSING

Depending on the jurisdiction and circumstances, Alkonect may process personal information on one or more of the following legal bases:

• performance of a contract;
• taking steps at your request before entering into a contract;
• compliance with legal obligations;
• your consent;
• legitimate interests;
• protection of vital interests; or
• another lawful basis recognised by applicable law.

Where processing is based on consent, you may withdraw consent where legally permitted.

Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

9. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with appropriate parties where necessary to operate Alkonect or comply with applicable law.

These parties may include:

Sellers

We may provide Sellers with information reasonably necessary to fulfil Orders, communicate with Buyers, provide customer service, process returns, or comply with legal requirements.

For example, a Seller may receive the Buyer's name, delivery information, and contact information necessary to fulfil an Order.

Sellers must handle such information responsibly and in accordance with applicable law.

Payment providers

We may share information with banks, payment processors, card networks, financial institutions, and other payment service providers to process transactions and prevent fraud.

Logistics and delivery providers

We may share information necessary to deliver Orders, including:

• recipient name;
• delivery address;
• telephone number;
• Order details; and
• delivery instructions.

Technology and service providers

We may use third-party providers for:

• cloud hosting;
• cybersecurity;
• analytics;
• communications;
• customer support;
• identity verification;
• fraud prevention;
• software infrastructure;
• marketing;
• data storage; and
• other business functions.

These providers may process information only as necessary to provide services to Alkonect or as otherwise permitted by applicable law.

Professional advisers

We may share information with lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Government and law-enforcement authorities

We may disclose personal information where required or permitted by law, including to:

• regulators;
• courts;
• law-enforcement agencies;
• tax authorities;
• customs authorities; and
• other authorised government bodies.

10. BUSINESS TRANSFERS

If Alkonect is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

11. INTERNATIONAL DATA TRANSFERS

Because Alkonect operates across Nigeria, South Korea, and potentially other jurisdictions, your personal information may be processed or stored outside the country in which you reside.

International transfers may occur when we use:

• cloud-service providers;
• payment providers;
• logistics providers;
• customer-support systems;
• security providers;
• analytics services; or
• other international service providers.

Where applicable law requires safeguards for international transfers, Alkonect will implement appropriate safeguards or rely on another legally recognised transfer mechanism.

12. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access;
• unauthorised disclosure;
• alteration;
• destruction;
• loss;
• misuse; and
• other unlawful processing.

Security measures may include access controls, encryption where appropriate, authentication mechanisms, monitoring, backups, and organisational procedures.

However, no online system can be guaranteed to be completely secure.

You are responsible for protecting your account password and other authentication credentials.

If you believe your account has been compromised, please contact us immediately at:

support@alkonect.com

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• maintain business records;
• process transactions;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• comply with legal obligations;
• meet tax and accounting requirements; and
• protect our legitimate business interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

14. YOUR PRIVACY RIGHTS

Depending on your jurisdiction and applicable law, you may have rights concerning your personal information.

These may include the right to:

• know whether we process your personal information;
• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information where legally permitted;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain information;
• object to direct marketing;
• request information about certain data disclosures; and
• lodge a complaint with a relevant data-protection authority.

These rights may be subject to legal exceptions and limitations.

15. NIGERIAN USERS

Where Nigerian data-protection law applies, Alkonect will process personal information in accordance with applicable Nigerian data-protection requirements.

The Nigeria Data Protection Act 2023 (NDPA) establishes the legal framework for the protection of personal data in Nigeria and provides rights and obligations relating to the processing of personal data.

Where applicable, users may exercise their data-protection rights by contacting:

support@alkonect.com

Where required, Alkonect will provide appropriate information concerning the purpose of processing, categories of personal information, recipients, retention, and applicable rights.

16. SOUTH KOREAN USERS

Where South Korean privacy law applies, Alkonect will process personal information in accordance with applicable Korean data-protection requirements, including the Personal Information Protection Act (PIPA) and other applicable regulations.

Depending on the circumstances, individuals may have rights concerning access, correction, deletion, suspension of processing, and other rights provided by applicable Korean law.

Requests may be submitted to:

support@alkonect.com

Where required by law, Alkonect will provide additional disclosures concerning collection, use, retention, third-party provision, entrusted processing, and international transfer of personal information.

17. CHILDREN'S PRIVACY

Alkonect is not intended to be used independently by children who are not legally permitted to enter into applicable transactions.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact:

support@alkonect.com

We will take reasonable steps to investigate and address the matter in accordance with applicable law.

18. MARKETING COMMUNICATIONS

You may receive promotional communications from Alkonect where permitted by applicable law.

You may unsubscribe by:

• using the unsubscribe link included in promotional emails;
• adjusting available account preferences; or
• contacting us at support@alkonect.com.

Even if you opt out of marketing communications, we may still send essential communications concerning:

• Orders;
• payments;
• deliveries;
• account security;
• service changes;
• legal notices; or
• other transactions.

19. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to websites, applications, payment services, Seller pages, or other third-party services.

Those third parties may have their own privacy policies.

Alkonect is not responsible for the privacy practices of third parties that operate independently from Alkonect.

You should review the applicable privacy policy before providing personal information to a third party.

20. SELLER RESPONSIBILITY FOR CUSTOMER DATA

Sellers may receive certain Buyer information necessary to fulfil Orders.

Sellers must:

• use Buyer information only for legitimate transaction-related purposes;
• protect Buyer information from unauthorised access;
• not sell or misuse Buyer information;
• not use Buyer information for unauthorised marketing;
• comply with applicable data-protection laws;
• retain information only as necessary and legally permitted; and
• promptly notify Alkonect of relevant security or privacy incidents where required.

A Seller's misuse of Buyer information may result in account suspension, termination, financial consequences, regulatory reporting, or other appropriate action.

21. REVIEWS, COMMENTS AND PUBLIC CONTENT

Certain information submitted to Alkonect may be displayed publicly.

For example, when you submit a Product review, rating, photograph, comment, or Seller profile information, portions of that information may be visible to other users.

Do not include sensitive personal information, financial information, passwords, identification numbers, or other confidential information in public reviews or comments.

22. AUTOMATED DECISION-MAKING AND PROFILING

Alkonect may use automated tools or algorithms for purposes such as:

• fraud detection;
• security monitoring;
• Product recommendations;
• search ranking;
• personalised experiences;
• advertising measurement; and
• marketplace integrity.

Where applicable law provides rights relating to solely automated decision-making or profiling, Alkonect will comply with those requirements.

23. DATA BREACHES

If Alkonect becomes aware of a personal-data breach, we will assess and respond to the incident in accordance with applicable law.

Where notification is legally required, we may notify affected individuals, regulators, or other relevant parties within the applicable timeframe.

Users should promptly report suspected security incidents to:

support@alkonect.com

24. YOUR RESPONSIBILITIES

You are responsible for ensuring that the personal information you provide to Alkonect is accurate and up to date.

Where you provide personal information belonging to another individual, you should ensure that you are authorised to provide that information and that any legally required notice or consent has been obtained.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

• changes in our services;
• new Platform features;
• changes in applicable law;
• regulatory developments;
• changes to our business operations;
• security requirements; or
• improvements to our privacy practices.

When we make material changes, we may provide notice through the Platform, email, or another appropriate method where required by law.

The "Last Updated" date at the top of this Privacy Policy will indicate when it was most recently revised.

26. CONTACT US

If you have questions, requests, complaints, or concerns about this Privacy Policy or how Alkonect processes personal information, please contact us.

Alkonect Ltd

Email: support@alkonect.com

When submitting a privacy request, please provide sufficient information for us to understand and process your request.

We may need to verify your identity before responding to certain requests in order to protect your personal information and prevent unauthorised disclosure.

27. COMPLAINTS

If you believe Alkonect has processed your personal information unlawfully or has failed to respect your applicable privacy rights, please contact us first at:

support@alkonect.com

We will review and respond to privacy complaints in accordance with applicable law.

Nothing in this Privacy Policy prevents you from contacting the relevant data-protection or regulatory authority where you have a legal right to do so.

28. ACKNOWLEDGEMENT

By using Alkonect, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, Alkonect will seek that consent through an appropriate mechanism.

Alkonect Ltd
Nigeria & South Korea
Email: support@alkonect.com

© 2026 Alkonect Ltd. All rights reserved.