Last Updated: August 31, 2026
Effective Date: August 31, 2026

This Seller Policy ("Policy") establishes the rules, standards, responsibilities, and requirements applicable to all sellers, vendors, merchants, businesses, manufacturers, suppliers, and service providers ("Seller", "you", or "your") who operate on the Alkonect marketplace.

Alkonect is a multivendor e-commerce marketplace operated by Alkonect Ltd, with operations and/or registration in Nigeria and South Korea.

By registering as a Seller, listing Products, accepting Orders, or otherwise using Alkonect's Seller services, you agree to comply with this Seller Policy, the Alkonect Terms & Conditions, Privacy Policy, Returns & Refund Policy, Support Policy, Shipping Policy, and all other applicable marketplace rules.

Nothing in this Policy is intended to remove or restrict any mandatory legal obligation or consumer right.

1. SELLER ELIGIBILITY

To sell on Alkonect, you must:

• be legally authorised to conduct the relevant business;
• provide accurate registration information;
• be legally capable of entering into binding agreements;
• comply with applicable laws and regulations;
• have the necessary licences and permits for the Products you sell;
• provide valid payment and payout information;
• comply with Alkonect marketplace requirements; and
• maintain good standing on the Platform.

Alkonect may restrict certain Seller categories, Products, countries, or business models based on legal, regulatory, operational, or risk considerations.

2. SELLER REGISTRATION AND VERIFICATION

Alkonect may require Sellers to complete verification before they can list or sell Products.

Depending on the Seller and jurisdiction, we may request:

• legal name;
• business name;
• registered business information;
• business registration documents;
• government-issued identification;
• tax information;
• business address;
• telephone number;
• email address;
• bank or payout information;
• licences or permits;
• Product certifications;
• beneficial ownership information; and
• other information reasonably necessary for verification.

Alkonect may use authorised third-party service providers to conduct identity, business, payment, fraud, sanctions, or compliance checks.

Providing false, misleading, incomplete, or fraudulent information may result in rejection, suspension, or termination of the Seller account.

3. SELLER ACCOUNT

Each Seller is responsible for maintaining the security of its account.

Sellers must:

• keep login credentials confidential;
• use strong authentication where available;
• maintain accurate account information;
• promptly report suspected unauthorised access;
• not share accounts without Alkonect's permission; and
• ensure that employees or representatives using the account are authorised.

Sellers are responsible for activity conducted through their account, subject to applicable law.

4. BUSINESS INFORMATION

Sellers must maintain accurate and current:

• business names;
• addresses;
• contact information;
• registration information;
• tax information;
• banking information;
• licences;
• certifications; and
• other required business information.

Changes should be updated through the Seller dashboard or reported to Alkonect where necessary.

5. PRODUCT LISTINGS

Sellers are responsible for all Products they list.

Every Product listing must be:

• accurate;
• complete;
• truthful;
• current;
• understandable;
• legally compliant; and
• consistent with the actual Product being offered.

Listings should include relevant information such as:

• Product name;
• description;
• photographs;
• specifications;
• size or dimensions;
• colour;
• quantity;
• condition;
• price;
• availability;
• warranty information;
• shipping information;
• return information; and
• other information required by applicable law or Alkonect.

Sellers must not intentionally omit material information that would affect a Buyer's purchasing decision.

6. PRODUCT PHOTOGRAPHS AND MEDIA

Sellers must use photographs and media that accurately represent their Products.

Images must not:

• materially misrepresent the Product;
• contain unauthorised third-party trademarks;
• infringe copyright;
• contain misleading claims;
• contain prohibited content; or
• be used to deceive Buyers.

Where stock images are used, the Seller should ensure that they accurately represent the actual Product.

7. PRODUCT AUTHENTICITY

Sellers must sell only authentic and legally sourced Products.

Sellers must not list:

• counterfeit Products;
• unauthorised replicas;
• stolen goods;
• illegally imported Products;
• Products with falsified documentation;
• Products bearing another party's trademark without authorisation; or
• Products that infringe third-party intellectual-property rights.

Alkonect may request proof of authenticity, invoices, purchase records, distribution agreements, certificates, or other documentation.

8. PROHIBITED AND RESTRICTED PRODUCTS

Sellers must not list Products prohibited by law or Alkonect policy.

Prohibited or restricted categories may include:

• illegal drugs;
• counterfeit goods;
• stolen goods;
• unlawful weapons;
• explosives;
• hazardous materials;
• fraudulent financial products;
• products that infringe intellectual-property rights;
• illegally sourced wildlife or protected materials;
• products subject to licensing requirements where the Seller lacks the required licence;
• fraudulent or deceptive Products;
• products prohibited by customs or import regulations; and
• other Products designated by Alkonect as prohibited or restricted.

Alkonect may maintain additional prohibited-product lists and update them when necessary.

9. LEGAL COMPLIANCE

Sellers are solely responsible for complying with laws applicable to their business and Products.

Depending on the Seller and transaction, this may include laws relating to:

• consumer protection;
• product safety;
• e-commerce;
• taxation;
• customs;
• intellectual property;
• advertising;
• data protection;
• import and export;
• employment;
• business registration;
• product labelling;
• warranties; and
• industry-specific licensing.

Operating on Alkonect does not relieve a Seller of its legal responsibilities.

10. PRICING

Sellers must provide accurate and lawful prices.

Sellers must not:

• intentionally manipulate prices;
• advertise a false discount;
• create fake reference prices;
• misrepresent taxes or charges;
• use deceptive pricing practices; or
• change the price of an accepted Order without lawful justification.

The final amount payable by the Buyer should be clearly presented before checkout, subject to applicable taxes, shipping costs, customs charges, and other properly disclosed charges.

11. INVENTORY AND AVAILABILITY

Sellers must maintain accurate inventory information.

Sellers should not accept Orders for Products they cannot reasonably fulfil.

If a Product becomes unavailable after an Order is placed, the Seller must promptly notify Alkonect and take appropriate action.

Repeated cancellations caused by inaccurate inventory may negatively affect Seller performance and may result in account restrictions.

12. ORDER ACCEPTANCE

By accepting an Order, the Seller agrees to fulfil it in accordance with the Order details and applicable marketplace requirements.

Sellers must not cancel Orders without a legitimate reason.

Repeated cancellations may result in:

• warnings;
• reduced marketplace visibility;
• temporary restrictions;
• payout restrictions;
• suspension; or
• termination.

Mandatory legal cancellation rights and legitimate circumstances are not affected.

13. ORDER FULFILMENT

Sellers must process accepted Orders promptly.

Unless otherwise agreed or specified, Sellers should:

• prepare the correct Product;
• package it appropriately;
• verify the quantity;
• verify the delivery information;
• provide accurate tracking information where available;
• dispatch within the stated processing period; and
• cooperate with logistics providers.

Sellers must not deliberately delay fulfilment.

14. PACKAGING

Products must be packaged appropriately for transportation.

Sellers are responsible for taking reasonable measures to prevent:

• damage;
• leakage;
• breakage;
• contamination;
• loss of components; and
• other avoidable transportation problems.

Certain Products may require specialised packaging under applicable law or carrier requirements.

15. SHIPPING AND DELIVERY

Sellers must provide accurate shipping information.

Where the Seller is responsible for fulfilment, the Seller must:

• dispatch Orders within the stated timeframe;
• use appropriate delivery services;
• provide accurate tracking information where available;
• respond to delivery-related requests;
• cooperate with investigations; and
• comply with applicable shipping and customs requirements.

Sellers must not falsely mark an Order as shipped or delivered.

16. INTERNATIONAL ORDERS

Sellers participating in international commerce must comply with applicable:

• export requirements;
• import requirements;
• customs rules;
• tax requirements;
• sanctions;
• product restrictions;
• labelling requirements;
• shipping requirements; and
• destination-country laws.

A Seller must not ship a Product internationally if doing so would violate applicable law.

17. TAXES

Sellers are responsible for understanding and complying with applicable tax obligations relating to their business and transactions.

Depending on the transaction, this may include:

• VAT;
• sales taxes;
• income taxes;
• withholding taxes;
• customs duties;
• import taxes; and
• other applicable government charges.

Alkonect may collect, report, or withhold amounts where required by law or agreement.

Sellers should obtain independent professional tax advice where necessary.

18. SELLER FEES AND COMMISSIONS

Alkonect may charge Sellers fees for using marketplace services.

Applicable fees may include:

• marketplace commissions;
• transaction fees;
• payment-processing fees;
• listing fees;
• advertising fees;
• subscription fees;
• logistics fees;
• service fees; and
• other disclosed charges.

Applicable fees will be communicated through the Seller dashboard, Seller Agreement, pricing page, or other official Alkonect communication.

Alkonect may change fees by providing notice where required.

19. PAYOUTS

Seller proceeds may be paid after applicable deductions.

Payouts may be affected by:

• commissions;
• transaction fees;
• payment-processing charges;
• refunds;
• chargebacks;
• disputes;
• fraud investigations;
• taxes or legally required deductions;
• shipping or logistics adjustments; and
• other permitted adjustments.

Payout timing may vary depending on the Seller, transaction type, payment provider, delivery confirmation, return period, and risk controls.

20. PAYMENT HOLDS AND RESERVES

Alkonect may temporarily delay, hold, or reserve Seller funds where reasonably necessary to:

• investigate suspected fraud;
• address chargebacks;
• manage unresolved disputes;
• process refunds;
• comply with legal requirements;
• protect Buyers;
• protect Alkonect; or
• address suspected violations of this Policy.

Any such action will be taken in accordance with applicable law and contractual obligations.

21. RETURNS AND REFUNDS

Sellers must comply with the Alkonect Returns & Refund Policy and applicable law.

Sellers must not unlawfully refuse a legitimate return, refund, replacement, repair, or other remedy.

Sellers are responsible for resolving Product-related return issues where the Seller or Product is responsible.

This may include Products that are:

• defective;
• damaged;
• incorrect;
• counterfeit;
• materially different from the listing; or
• otherwise subject to a legal or contractual remedy.

22. WARRANTIES AND GUARANTEES

Sellers must honour all warranties and guarantees they provide.

Sellers must not make false or misleading warranty claims.

Where a Product is subject to a manufacturer warranty or statutory guarantee, the Seller must provide accurate information regarding the applicable warranty.

Nothing in a Seller policy may unlawfully exclude mandatory statutory rights.

23. CUSTOMER SERVICE

Sellers are expected to provide reasonable customer service for their Products.

Sellers should:

• respond to Buyer enquiries;
• respond to complaints;
• provide accurate Product information;
• assist with Order issues;
• cooperate with returns;
• address warranty matters; and
• respond to Alkonect Support requests.

Sellers must not harass, threaten, discriminate against, or abuse Buyers.

24. COMMUNICATION WITH BUYERS

Seller-Buyer communication must remain professional and transaction-related.

Sellers must not use Buyer information obtained through Alkonect to:

• send unauthorised marketing;
• sell personal information;
• solicit unrelated business;
• engage in spam;
• harass Buyers; or
• redirect transactions outside Alkonect for the purpose of avoiding marketplace fees or controls.

25. BUYER PERSONAL INFORMATION

Sellers may receive personal information necessary to fulfil Orders.

Sellers must:

• protect Buyer information;
• use it only for legitimate purposes;
• comply with applicable data-protection laws;
• not sell or misuse the information;
• not disclose it to unauthorised parties;
• maintain reasonable security measures; and
• delete or retain information as required by applicable law.

Sellers must promptly notify Alkonect of any suspected personal-data breach involving Buyer information where required.

26. INTELLECTUAL PROPERTY

Sellers must respect all intellectual-property rights.

Sellers must have the necessary rights or licences to use:

• trademarks;
• photographs;
• videos;
• product descriptions;
• logos;
• designs;
• software;
• music;
• written content; and
• other intellectual property

included in their listings.

Alkonect may remove content that allegedly infringes third-party rights.

27. SELLER CONTENT LICENCE

By submitting Product listings, photographs, descriptions, videos, trademarks, logos, and other materials to Alkonect, the Seller grants Alkonect a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, adapt, and publish that content as reasonably necessary to:

• operate the marketplace;
• display Products;
• process Orders;
• advertise the Seller or Products;
• improve Platform functionality;
• provide customer support; and
• promote Alkonect.

The Seller retains ownership of its intellectual property.

28. REVIEWS AND RATINGS

Sellers must not manipulate reviews or ratings.

Sellers must not:

• create fake reviews;
• purchase fake reviews;
• threaten Buyers into changing reviews;
• offer unauthorised incentives for positive reviews;
• submit reviews on behalf of Buyers;
• manipulate ratings; or
• suppress legitimate negative feedback through deceptive means.

Sellers may respond professionally to legitimate reviews.

29. ADVERTISING AND PROMOTIONS

Sellers participating in Alkonect promotions must provide accurate promotional information.

Sellers must not:

• make false claims;
• advertise unavailable Products;
• create misleading discounts;
• use deceptive urgency;
• make unsupported health or performance claims;
• infringe another party's trademarks; or
• otherwise violate advertising laws.

Alkonect may review or remove promotional content that violates Platform standards or applicable law.

30. SELLER PERFORMANCE

Alkonect may monitor Seller performance using indicators such as:

• Order fulfilment rate;
• cancellation rate;
• delivery performance;
• response time;
• return rate;
• refund rate;
• complaint rate;
• Product quality;
• policy violations;
• customer feedback;
• counterfeit reports; and
• other legitimate marketplace indicators.

Performance information may be used to improve marketplace quality and determine eligibility for certain Seller programmes.

31. SELLER PERFORMANCE ACTIONS

Where performance falls below applicable marketplace standards, Alkonect may take proportionate action, including:

• notifying the Seller;
• providing guidance;
• requiring corrective action;
• limiting listings;
• reducing marketplace visibility;
• restricting certain features;
• suspending Products;
• delaying payouts where legally permitted;
• suspending the Seller account; or
• terminating the Seller relationship.

Where appropriate, Alkonect may provide the Seller with an opportunity to address the issue.

32. FRAUD PREVENTION

Sellers must not engage in fraudulent activity.

Examples include:

• fake Orders;
• fake deliveries;
• false tracking information;
• payment manipulation;
• identity fraud;
• counterfeit Products;
• refund fraud;
• review manipulation;
• false documentation;
• duplicate accounts used to circumvent restrictions; or
• collusion with Buyers or other Sellers.

Alkonect may investigate suspected fraud and take appropriate action.

33. OFF-PLATFORM TRANSACTIONS

Sellers must not use Alkonect to obtain Buyers and then intentionally move transactions outside the Platform for the purpose of avoiding legitimate Alkonect fees, controls, protections, or transaction records.

Examples include directing Buyers to:

• personal payment accounts;
• unrelated websites;
• private payment channels;
• personal messaging accounts; or
• other transaction methods

where the purpose is to circumvent Alkonect marketplace requirements.

This restriction does not prevent legitimate communication or lawful activities unrelated to fee or policy circumvention.

34. COUNTERFEIT AND INFRINGING PRODUCTS

Alkonect takes counterfeit and intellectual-property infringement seriously.

If a Seller is found to have listed or sold counterfeit or infringing Products, Alkonect may:

• remove the listing;
• cancel affected Orders;
• suspend the Seller;
• withhold funds where legally permitted;
• require evidence of authenticity;
• terminate the Seller account; or
• cooperate with rights holders, regulators, law enforcement, or other relevant authorities.

Repeated or serious violations may result in permanent removal from the marketplace.

35. PRODUCT SAFETY

Sellers are responsible for ensuring that their Products comply with applicable product-safety requirements.

Sellers must not knowingly sell Products that are:

• unsafe;
• recalled;
• illegally modified;
• falsely labelled;
• improperly certified where certification is legally required; or
• otherwise prohibited.

If a Seller becomes aware of a safety issue involving a Product sold through Alkonect, the Seller must promptly notify Alkonect and take appropriate corrective action.

36. PRODUCT RECALLS

Where a Product is recalled or becomes subject to a significant safety concern, the Seller must promptly notify Alkonect.

The Seller may be required to:

• stop selling the Product;
• remove listings;
• contact affected Buyers;
• arrange returns;
• provide refunds or replacements; and
• cooperate with regulators or other authorities.

37. SELLER RECORDS

Sellers should maintain appropriate records relating to:

• Orders;
• invoices;
• Products;
• suppliers;
• warranties;
• returns;
• refunds;
• complaints;
• shipping;
• tax information; and
• other legally required records.

Alkonect may request relevant documentation when investigating complaints, fraud, authenticity, safety, or compliance issues.

38. SELLER AUDITS AND INVESTIGATIONS

Alkonect may conduct reasonable reviews of Seller activity.

This may include reviewing:

• Product listings;
• Orders;
• customer complaints;
• transaction history;
• documents;
• communications;
• return activity;
• fulfilment performance;
• authenticity evidence; and
• other relevant information.

Sellers must cooperate reasonably with legitimate investigations.

39. ACCOUNT SUSPENSION

Alkonect may temporarily suspend a Seller account where reasonably necessary because of:

• suspected fraud;
• serious customer complaints;
• counterfeit Products;
• prohibited Products;
• security concerns;
• policy violations;
• regulatory requirements;
• payment disputes;
• repeated fulfilment failures; or
• other significant risks.

Where appropriate, Alkonect may provide the Seller with an opportunity to respond.

40. ACCOUNT TERMINATION

Alkonect may terminate a Seller account where permitted by applicable law and contractual terms.

Reasons may include:

• serious or repeated policy violations;
• fraud;
• counterfeit activity;
• illegal Products;
• intellectual-property infringement;
• repeated failure to fulfil Orders;
• abusive conduct;
• misuse of Buyer information;
• payment fraud;
• attempts to circumvent Platform controls; or
• other serious misconduct.

Termination does not eliminate obligations that arose before termination.

41. SELLER APPEALS

A Seller may request review of certain enforcement actions by contacting:

support@alkonect.com

The Seller should provide:

• account information;
• relevant Order numbers;
• explanation of the issue;
• supporting evidence; and
• requested remedy.

Alkonect may review the matter and determine whether the original action should be maintained, modified, or reversed.

Nothing in this appeals process limits rights available under applicable law.

42. SELLER INDEMNIFICATION

To the extent permitted by applicable law, Sellers may be responsible for claims, losses, damages, liabilities, costs, or expenses arising from:

• their Products;
• their business activities;
• violation of applicable law;
• infringement of third-party rights;
• fraudulent conduct;
• inaccurate listings;
• misuse of Buyer information;
• violation of this Policy; or
• failure to fulfil Seller obligations.

This provision does not require a Seller to indemnify Alkonect where such an obligation would be prohibited by applicable law.

43. ALKONECT'S ROLE

Alkonect provides the technology and marketplace infrastructure through which Sellers can offer Products to Buyers.

Unless expressly stated otherwise, Alkonect does not:

• manufacture Seller Products;
• own every Product listed on the marketplace;
• guarantee Seller performance;
• guarantee Product quality;
• guarantee Product availability; or
• become the Seller of every Product listed by independent Sellers.

Sellers remain responsible for their Products and obligations.

Nothing in this section limits any liability Alkonect may have under applicable law.

44. CONFIDENTIAL INFORMATION

Sellers must protect confidential information obtained through Alkonect.

Confidential information may include:

• Buyer information;
• business information;
• pricing information;
• non-public Platform information;
• security information;
• marketplace analytics; and
• other information identified as confidential.

Sellers must not disclose or use confidential information except as authorised or legally required.

45. COMPLIANCE WITH NIGERIAN LAW

Sellers operating in or selling to customers in Nigeria must comply with applicable Nigerian laws and regulations relevant to their business and Products.

This may include requirements relating to:

• consumer protection;
• product safety;
• taxation;
• business registration;
• data protection;
• advertising;
• intellectual property;
• imports and exports; and
• industry-specific regulation.

Sellers are responsible for obtaining independent legal or professional advice where necessary.

46. COMPLIANCE WITH SOUTH KOREAN LAW

Sellers operating in or selling to customers in South Korea must comply with applicable Korean laws and regulations relevant to their business and Products.

This may include requirements relating to:

• electronic commerce;
• consumer protection;
• product safety;
• taxation;
• personal information;
• advertising;
• intellectual property;
• customs; and
• industry-specific regulation.

Where applicable, Sellers must provide legally required Product and business information to Buyers.

47. INTERNATIONAL SELLER RESPONSIBILITIES

Sellers engaging in cross-border transactions are responsible for understanding the laws applicable to their Products and destination markets.

Sellers should verify:

• whether the Product may legally be exported;
• whether the Product may legally be imported;
• whether licences are required;
• applicable customs requirements;
• applicable taxes;
• Product labelling requirements;
• prohibited or restricted Products; and
• applicable consumer rights.

Alkonect does not guarantee that a Product can legally be imported into every country.

48. COMMERCIAL COMMUNICATIONS

Sellers may communicate with Buyers through Alkonect for legitimate transaction-related purposes.

Sellers must not use the Platform to distribute unsolicited commercial communications unrelated to an Order unless permitted by applicable law and Alkonect policy.

49. DATA PROTECTION

Sellers may be considered independent data controllers or otherwise have data-protection obligations depending on applicable law and the nature of their activities.

Sellers must process Buyer personal information lawfully and responsibly.

Sellers must comply with applicable privacy laws, including relevant Nigerian and South Korean data-protection requirements where applicable.

50. CHANGES TO THIS SELLER POLICY

Alkonect may update this Seller Policy from time to time.

Changes may be made because of:

• legal or regulatory developments;
• changes to the marketplace;
• new features;
• Seller feedback;
• security requirements;
• operational improvements; or
• changes to business practices.

Where required, Alkonect will provide notice of material changes.

The latest version will be published on the Alkonect Platform.

51. SELLER ACKNOWLEDGEMENT

By registering as a Seller, listing a Product, accepting an Order, or continuing to use Alkonect Seller services, you acknowledge that you have read, understood, and agreed to this Seller Policy.

You also agree to comply with the applicable:

• Alkonect Terms & Conditions;
• Privacy Policy;
• Returns & Refund Policy;
• Support Policy;
• Shipping Policy;
• prohibited-product requirements;
• fee schedule;
• Seller Agreement; and
• other marketplace policies.

52. CONTACT ALKONECT

For Seller support, compliance questions, complaints, or appeals:

Alkonect Ltd
Email: support@alkonect.com
Operating jurisdictions: Nigeria and South Korea

53. FINAL NOTICE

Alkonect is committed to maintaining a safe, transparent, fair, and trusted marketplace for Buyers and Sellers.

Every Seller is expected to operate professionally, honestly, lawfully, and responsibly.

Failure to comply with this Seller Policy may result in corrective action, restrictions, suspension, termination, or other measures permitted by applicable law and the Seller's agreement with Alkonect.

Alkonect Ltd
Nigeria & South Korea

© 2026 Alkonect Ltd. All rights reserved.